Frequently Asked Questions
What happens if a product is out of stock?
If a product is no longer in stock, it will reflect as such on the website or will no longer be visible as an item to purchase. We do our best to prevent sales of products that are out of stock, but due to the nature of our stock management system the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, you will be notified. You will then have the option to be refunded for the amount already paid by you.
What if I have not received my order in the stipulated period?
If you haven’t received your order within 3 working days from receipt of a delivery notification email with a tracking number, please contact the courier company on (011) 241-4900 / support@collivery.co.za with your name and tracking number for assistance.
What is your delivery policy?
Please find a link to our Delivery policy
What is your returns policy?
Please find a link to our Returns & Refunds policy.
What payment methods do you accept?
Available payment methods will be displayed at checkout.What warranty do I get when purchasing a STABILA product
We guarantee the accuracy of our patented vials for all STABILA spirit levels for 10 years. Customers will also get a 1-year warranty on any STABILA Laser or Laser Distance Measuring tools.
What will delivery cost me?
Delivery charges for your order will be calculated and displayed at checkout and will be dependent on your delivery address and the items purchased.
*For orders exceeding R2000 your delivery will be FREE of charge.
When will my card be charged?
Cards are charged at the time of order processing when you complete the checkout process on the website.When will my order be delivered?
We begin processing your order as soon as you have received an order confirmation and stock availability email. Orders take 5-7 working days to be delivered upon receipt of invoice. Please take note of your parcel tracking number to keep track of your delivery status. Order fulfillment takes place during stipulated working hours from Monday – Friday between 08h00 – 16h30 and any orders placed on weekends or public holidays will be processed on the next working day.
