Frequently Asked Questions

You will need to fill in this form and deliver the product to one of our branches marked ATT: Repairs.

If you receive an incomplete or incorrect order, you can notify us via credits@upat.co.za. To expedite this process, please attach a copy of the invoice and explain what your issue(s) are in your email. Someone from our friendly customer service team will be in touch to assist with resolving the issue.

If a product is no longer in stock, it will reflect as such on the website or will no longer be visible as an item to purchase. We do our best to prevent sales of products that are out of stock, but due to the nature of our stock management system the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, you will be notified. You will then have the option to be refunded for the amount already paid by you.

If you haven’t received your order within 3 working days from receipt of a delivery notification email with a tracking number, please contact the courier company on (011) 241-4900 / support@collivery.co.za with your name and tracking number for assistance.

Please find a link to our Delivery policy

Please find a link to our Returns & Refunds policy.

Available payment methods will be displayed at checkout.

We guarantee the accuracy of our patented vials for all STABILA spirit levels for 10 years. Customers will also get a 1-year warranty on any STABILA Laser or Laser Distance Measuring tools.

Delivery charges for your order will be calculated and displayed at checkout and will be dependent on your delivery address and the items purchased. 

*For orders exceeding R2000 your delivery will be FREE of charge.

Cards are charged at the time of order processing when you complete the checkout process on the website.