Free Delivery & Collection
Upat SA offers Free Delivery on all orders greater than R2000 subject to T&C’s.
What will delivery cost me?
Delivery charges for your order will be calculated and displayed at checkout and will be dependent on your delivery address and the items purchased.
*For orders exceeding R2000 your delivery will be FREE of charge.
What happens if a product is missing from my delivery, or I have received incorrect item(s) not in line with my original order?
If you receive an incomplete or incorrect order, you can notify us via firstname.lastname@example.org. To expedite this process, please attach a copy of the invoice and explain what your issue(s) are in your email. Someone from our friendly customer service team will be in touch to assist with resolving the issue.
Can I change my delivery address?
We unfortunately cannot make changes to your delivery address once payment has been received and you have received your order confirmation email.
What if I have not received my order in the stipulated period?
If you haven’t received your order within 3 working days from receipt of a delivery notification email with a tracking number, please contact the courier company on (011) 241-4900 / email@example.com with your name and tracking number for assistance.
How can I track my order?
Follow this link and use your tracking number to view the status of your order delivery.
Do deliveries take place on a Saturday?
We do not offer Saturday as a specific delivery day option.
When will my order be delivered?
We begin processing your order as soon as you have received an order confirmation and stock availability email. Orders take 5-7 working days to be delivered upon receipt of invoice. Please take note of your parcel tracking number to keep track of your delivery status. Order fulfillment takes place during stipulated working hours from Monday – Friday between 08h00 – 16h30 and any orders placed on weekends or public holidays will be processed on the next working day.
What are your delivery options?
For your convenience, we offer door-to-door delivery. Delivery costs are calculated during check out. Standard delivery upon confirmation of order takes 5-7 working days.