We will begin processing your order as soon as you have received an order confirmation and stock availability email. Orders take 5-7 working days to be delivered. Please take note of your tracking number to check on the status of your ordered items.

Available payment methods will be displayed at checkout.
Orders are processed as quickly as possible and therefore cannot be changed once they are submitted. If you need to modify or cancel an order, please send an email to support@upat.co.za at your earliest possible convenience so that we can assess what changes can be made depending on the stage at which the order process is in.
Cards are charged at the time of order processing when you complete the checkout process on the website.
This cannot be done on our website, but such requests could be facilitated through one of our branches closest to you. Please get in touch with the respective Branch Manager to discuss your requirements.


Upat SA offers Free Delivery on all orders greater than R2000 subject to T&C’s.

Delivery charges for your order will be calculated and displayed at checkout and will be dependent on your delivery address and the items purchased. 

*For orders exceeding R2000 your delivery will be FREE of charge.

If you receive an incomplete or incorrect order, you can notify us via credits@upat.co.za. To expedite this process, please attach a copy of the invoice and explain what your issue(s) are in your email. Someone from our friendly customer service team will be in touch to assist with resolving the issue.

We unfortunately cannot make changes to your delivery address once payment has been received and you have received your order confirmation email.

If you haven’t received your order within 3 working days from receipt of a delivery notification email with a tracking number, please contact the courier company on (011) 241-4900 / support@collivery.co.za with your name and tracking number for assistance.

Follow this link and use your tracking number to view the status of your order delivery.

We do not offer Saturday as a specific delivery day option.

We begin processing your order as soon as you have received an order confirmation and stock availability email. Orders take 5-7 working days to be delivered upon receipt of invoice. Please take note of your parcel tracking number to keep track of your delivery status. Order fulfillment takes place during stipulated working hours from Monday – Friday between 08h00 – 16h30 and any orders placed on weekends or public holidays will be processed on the next working day.

We make use of Collivery.net which allows you to keep track of your orders during the delivery process. Please click here to get an update on the status of your order delivery.

For your convenience, we offer door-to-door delivery. Delivery costs are calculated during check out. Standard delivery upon confirmation of order takes 5-7 working days.


Returns are processed between 7-10 working days from the time Upat SA acknowledges receipt of your product at Head Office at Cnr Miller & 3rd Streets, New Doornfontein. Please note should a credit be granted that this will take 7-10 working days to be processed.

Please find a link to our Returns & Refunds policy.


Yes. We have a full workshop at our Head Office in Johannesburg that can assist with tool repairs on Milwaukee, AEG and Eibenstock power tools, STABILA products and STARMIX vacuum cleaners. To do so, send your tool into our Head Office address Upat SA (Pty) Ltd Cnr Miller & Cnr Miller & 3rd Streets, New Doornfontein. Marked for ATT: Repairs and fill in this form.

To get an update on your repair or warranty claim once you have delivered it one of our branches, please get in touch with our repairs department on 011 624 6700/ repairs@upat.co.za. Warranty assessments can take up to 3 working days once the product has arrived at our Head Office (Cnr Miller & 3rd Street, New Doornfontein, Johannesburg).

You will need to fill in this form and deliver the product to one of our branches marked ATT: Repairs.

We guarantee the accuracy of our patented vials for all STABILA spirit levels for 10 years. Customers will also get a 1-year warranty on any STABILA Laser or Laser Distance Measuring tools.

Registering your Milwaukee Power Tool(s) or batteries will ensure you have a digital record detailing when you purchased your power tool and should any issues arise, registering your tool will help in the determination of your tools age, and expedite the assessment of any warranty claims.

*Please click here to register your Milwaukee Tools.

Yes, you can. All you have to do is register your Milwaukee power tools and batteries here within 30 days of purchase and you will qualify for an additional 2-year warranty on your power tools, (excluding grinders) and an additional 1-year warranty on your batteries at no additional cost. By registering your MX FUEL tools you receive an additional 1-year warranty, and this additional year warranty also applies to registered MX FUEL batteries.


* Extended warranties exclude Grinders.

* Please click here to see our warranty conditions.

Yes. When purchasing a Milwaukee Power Tool, you qualify for a standard 1-year warranty on power tools and batteries.

* Please click here to see our warranty conditions.


Prices displayed on this website are valid for online purchases only.

Yes. A limited range of our STABILA and fischer products are available in retail stores. Please send in your request to support@upat.co.za to assist with finding the closest possible retail stockiest.

*Please note that retailers do not necessarily stock our entire fischer and STABILA ranges and if there is a product you are particularly interested in, please contact the store prior to visiting to ensure they do stock the specific product you wish to purchase. 

Yes. Upat SA has branches in all major metropolitan areas with dedicated counter-sales teams who can assist with in-branch purchases. Please follow this link to find out where our branches are located to enquire about stock availability.
** Prices displayed on this website are valid for online purchases only.


If you want to hear about our great deals, new products and special offers before anyone else, make sure to subscribe to our email newsletters. Click here to sign up.

Login with your email address ensuring you are using the email address you registered with and your password. Next, go to Your Account > Personal Details, and update your old email address to your new one and click save changes. Your new email address will be your user Login from now on.

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit‘. You will then receive an email with a link that allows you to reset your password.

If a product is no longer in stock, it will reflect as such on the website or will no longer be visible as an item to purchase. We do our best to prevent sales of products that are out of stock, but due to the nature of our stock management system the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, you will be notified. You will then have the option to be refunded for the amount already paid by you.