We will begin processing your order as soon as you have received an order confirmation and stock availability email. Orders take 5-7 working days to be delivered. Please take note of your tracking number to check on the status of your ordered items.
Frequently Asked Questions
How do I sign up for your newsletters?
If you want to hear about our great deals, new products and special offers before anyone else, make sure to subscribe to our email newsletters. Click here to sign up.
How long will it take to receive my order?
My email address has changed. How do I update this on my current account?
Login with your email address ensuring you are using the email address you registered with and your password. Next, go to Your Account > Personal Details, and update your old email address to your new one and click save changes. Your new email address will be your user Login from now on.
Online Pricing
Prices displayed on this website are valid for online purchases only.
Should a refund/ return be accepted how long will it take to process my return/exchange?
Returns are processed between 7-10 working days from the time Upat SA acknowledges receipt of your product at Head Office at Cnr Miller & 3rd Streets, New Doornfontein. Please note should a credit be granted that this will take 7-10 working days to be processed.
What are your delivery options?
For your convenience, we offer door-to-door delivery. Delivery costs are calculated during check out. Standard delivery upon confirmation of order takes 5-7 working days.
What courier company does your company use?
We make use of Collivery.net which allows you to keep track of your orders during the delivery process. Please click here to get an update on the status of your order delivery.
What do I do if I forgot my password?
On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit‘. You will then receive an email with a link that allows you to reset your password.
What happens if a product is missing from my delivery, or I have received incorrect item(s) not in line with my original order?
If you receive an incomplete or incorrect order, you can notify us via credits@upat.co.za. To expedite this process, please attach a copy of the invoice and explain what your issue(s) are in your email. Someone from our friendly customer service team will be in touch to assist with resolving the issue.
